Privacy Policy for NKL Logistics UK

Last Updated: 9 December 2025

Table of Contents

  1. Introduction and Contact
  2. Information We Collect
  3. How We Use Your Information
  4. Sharing and Disclosure of Information
  5. Data Security and Retention
  6. Your Rights and Choices

I. Introduction and Contact

Scope of Policy

This Privacy Policy explains how **NKL Logistics UK** (referred to as "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, services, and logistics platform (collectively, the "Services"). This policy applies to all users, customers, and visitors.

Contact Information

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

  • Company Name: NKL Logistics UK
  • Contact Email: nikomatev1@gmail.com
  • Address: London, United Kingdom, RG91JH

Changes to this Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the top.

II. Information We Collect

Information You Provide to Us (PII)

We collect Personally Identifiable Information (PII) that you voluntarily provide when placing an order, requesting a quote, or contacting us. This includes:

  • Contact Details: Your name, email address, and phone number.
  • Logistics Data: Full **shipping addresses** (sender and recipient), including country, postcode, and town.
  • Account Information: Username and password for account access.
  • Communication Data: The content of any messages or inquiries you send to us.

Information Collected Automatically

When you access our Services, we automatically collect certain data using technologies like cookies and server logs:

  • Technical Data: IP address, browser type and version, operating system, and time zone setting.
  • Usage Data: Information about how you use our Services, including the pages you view, the links you click, and the time and duration of your visit.

Financial Information

When you make a payment for our services, your billing information is processed by our secure third-party payment gateway, **Stripe**. We want to assure you that: We do not store or retain your full credit card numbers, CVV codes, or bank account details on our servers.

III. How We Use Your Information

Fulfillment of Services (The Core Purpose)

We use your PII and logistics data to:

  • Process, track, and manage your shipping orders.
  • Calculate accurate delivery distances, estimated prices, and transit times.
  • Provide tracking updates and manage parcel exceptions.

Communication

We use your contact information to send you transactional messages, including order confirmations, security alerts, service updates, and responses to your inquiries.

Legal and Security

We use information for security purposes, including verifying user identity, preventing fraud, and complying with all applicable legal and regulatory obligations.

Website Improvement

We use aggregated and anonymized usage data to analyze website performance, fix errors, and improve the user experience of our platform.

IV. Sharing and Disclosure of Information

Third-Party Carriers and Logistics Partners

To deliver your parcel, we **must** share the minimum necessary personal data (sender and recipient **Name, Address, and Phone Number**) with the contracted third-party shipping carriers (e.g., DPD, Royal Mail, FedEx, or other regional carriers). This sharing is strictly limited to the execution of the logistics service.

Payment Processors

We share payment transaction data with secure, PCI-compliant payment gateways (Stripe) to process payments and prevent fraud.

Analytics Providers

We use third-party analytics services (e.g., Google Analytics) to help us understand how our Services are being used. This data is typically anonymized or aggregated.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental request, or if we believe such action is necessary to protect the rights, property, or safety of NKL Logistics UK or others.

V. Data Security and Retention

Security Measures

We implement technical and organizational security measures designed to protect your data from accidental loss and unauthorized access, use, alteration, or disclosure. This includes using **SSL/TLS encryption** for all data transmitted between your browser and our servers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including the period required for compliance with legal, accounting, or reporting requirements (e.g., up to 5 years for tax/auditing purposes).

VI. Your Rights and Choices

Access and Correction

You have the right to request access to the personal data we hold about you and request that we correct any inaccurate information. You may access and update most of your account information directly through your customer portal.

Opt-Out of Marketing

You may opt out of receiving promotional emails from us by following the unsubscribe link provided in those emails.

Cookies and Tracking

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please be aware that if you choose to remove or reject cookies, this may affect the functionality of our Services.